STORE POLICY
Customer Care
At urbanMTB, we are not just committed to delivering high-quality casual wear designed for mountain bikers; we are also dedicated to building a brand and reputation that stand for excellence and customer satisfaction. Our focus is on keeping both trade and retail customers happy by providing a range of products that meet their needs and exceed their expectations. Our clothing line, while inspired by the mountain biking lifestyle, is crafted for versatility. It's casual wear that fits perfectly into your daily wardrobe, offering the flexibility to be worn on the bike if desired, but primarily designed for comfort and style off the mountain biking trails. We understand the importance of durable, reliable gear, even in a casual context, and stand behind the quality of our products with a full refund policy for any items found to be damaged or faulty upon arrival.
Our customer care policy is a reflection of our commitment to you. It's designed to build trust and reassure our customers of the security and reliability of every purchase. In the rare event that you encounter an issue with our products, our customer care team is readily available to assist with returns, exchanges, or any inquiries you might have. We want to ensure that your experience with UrbanMTB is exceptional, reinforcing our dedication to not just meet, but exceed your expectations. Whether you're a trade or retail customer, your satisfaction is our priority, and we're here to support your passion for mountain biking, both on and off the trails.
Wholesale Enquiries
Welcome to our Wholesale Enquiries section, where we extend an invitation to retailers interested in bringing urbanMTB's unique blend of casual mountain biking wear to their customers. Our brand is dedicated to crafting casual wear that appeals to the mountain biking community and beyond, offering versatility, style, and quality. If you're looking to diversify your product range with clothing that resonates with both avid bikers and those who appreciate the outdoor lifestyle, urbanMTB is the perfect fit for your retail lineup.
Partnering with us is straightforward. We offer competitive wholesale pricing, ensuring that our partnership is both profitable for you and accessible to a wide range of customers. Our team is committed to supporting our retailers through marketing materials, product knowledge, and timely deliveries. To begin the process, simply reach out with your store details, and our dedicated wholesale team will guide you through our product range, pricing, and ordering process.
In this section, you're not just reading about our wholesale policies; you're taking the first step towards a partnership that values quality, community, and customer satisfaction. UrbanMTB is more than a brand; it's a lifestyle that celebrates the spirit of mountain biking, even off the trails. By incorporating our casual wear into your product offerings, you're not just selling clothes; you're inviting your customers into a community that cherishes the freedom and adventure of the biking world.
To inquire further or to start the easy process of becoming a retailer of UrbanMTB products, simply click here > . We're eager to provide all the details you need to make an informed decision, from order minimums to our fast and reliable shipping options. Let's embark on this journey together, bringing high-quality, casual mountain biking wear to enthusiasts everywhere.
Payment Methods
• Credit / Debit Cards
• PAYPAL
• Offline Payments